cale & cole accepts returns on domestic orders within 7 days of the purchase date. Merchandise may be returned for a refund to the original form of payment.
Returned merchandise must be unworn, with all tags attached. Upon receipt of returned goods, cale & cole reserves the right to deny refund if the merchandise does not meet policy requirements.
Orders placed before 1pm EST are typically shipped out the same business day. Any orders placed after 1pm EST will be shipped the following business day (this includes orders with expedited shipping). Each order is subject to product availability. Customer service will reach out via email in the event that any item(s) are unavailable. Once the package has shipped, you will receive a confirmation email.
Please note that we do not process or ship orders on weekends or holidays. Free shipping for orders over $100 applies to domestic ground shipping only.
Payment is securely processed by Stripe. Your credit card and personal information is never shared and is safe.
All gemstones, metals, stones, silvers, and golds are handpicks for each piece of jewelry designed at cale & cole. When working with these semi-precious materials, variations of color, cut, size and shapes are inevitable and thus contribute to the uniqueness of each piece.
Cale & Cole’s Privacy Statement
We neither sell nor share you information with outside companies or third parties. When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information to process your order. You provide this information so we can process and ship your order. we respect your privacy by not selling or sharing this information.
Any and all images and design on this website are the sole property of cale & cole. Any images may not be used without express written consent from cale & cole. Any duplication of images or jewelry designs may be subject to legal action.